I had a thread on the prior forum, but that thread is now locked, so I am resurrecting it here. I've pasted the old thread, below my update, for your convenience of not having to click over to the locked thread.
Thank you in advance for any assistance!
Update:
Jake's suggestion did not work. Perhaps I do not know what "hold the display for three seconds" means. I assumed it meant "press in the face for three seconds", versus "embrace it and give it pandemic hug-love" or some such.
Original Thread:
Dan Reams Original Poster
7/15/21
Cannot get beyond m15 error
I'm experiencing an issue I've seen online, all over the place, but to which I have not yet seen an answer. I can have my doorbell online, or my (learning) thermostat online, but not both. To clarify:
- Back in the day I added my thermostat just fine. It was the first Nest item in my home.
- I purchased a doorbell, and the doorbell was unable to connect to the network. This was due to the goofy "feature" where Nest items try to talk to other Nest items, on the network, and grab the connection information from said units. "Move the items closer", was the suggestion. Not all that easy to do with a thermostat and a doorbell, but okay, I did that, and it didn't help.
- I disconnected the thermostat from my Nest account -- and thus my network -- and was able to add the camera just fine, as the only item on the network.
- My network is STRONG. I have Google Fiber using Google Wi-Fi. I can move my Wi-Fi pucks wherever I like. I can connect items out in my yard, in my garage...in the street...just fine.
I know of no way to bypass the rule of "If there is an existing item, in the Nest system, try to connect to it" and instead join my device as IF it is the only Nest item in the system.
I am getting the nest.com/m15 error, "Your thermostat couldn't be added to your account". I have tried resetting the thermostat, many, many times, and that did not help.
So, I can have either my thermostat or my doorbell online, not both.
Any ideas? Thanks!
Jake K..
Community Specialist
7/22/21
Hey Dan Reams.
Running into an error during setup is not ideal, and I am sorry that is the case here. I would be more than happy to help you out and ensure your device is good to go. Besides seeing the M15 error, was there any details it provided, such as "added to your account but incomplete"? On that same screen are you seeing "More Info"? Once you reach this screen, please hold the thermostat display for 3 seconds. This should allow you to escape the screen without resetting the device. From there, you should be able to complete the setup through the app. Please let me know if that worked, or if you are still running into the issue as I want to ensure you are good to go.
Best regards,
Jake
Dan Reams Original Poster
7/27/21
Thank you, Jake. There was no further information. I liked the idea of being able to bypass that screen and continue on to setup via the app. I will try that. I will not be home until tomorrow night but will try it as soon as possible afterward.
More to come....
Having an option to do that, added to the installation 'wizard'/interface, would be a good idea, just in case you have any inlets to QA or Development. 🙂
I will update this thread with the results.
Best regards.
