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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 25991 Views
  • 0 replies
  • 8 kudos

Dual fuel breakpoint adjustment question

I've got a dual fuel set up with a new heat pump and conventional forced air furnace, using the Nest Learning thermostat. Everything seems to be working properly (i.e.- the furnace heat kicks in when it gets below the breakpoint temp), except my heat...

JohnPM by Community Member
  • 508 Views
  • 6 replies
  • 1 kudos

Nest Learning Gen 3

I had all devices connected to therm. My wife phone dropped off so I tried to reconnect . I could not. So I did a full reset and now only one device will only connect .I tried everything to connect and I'm to a point to give up. I have reinstalled al...

Harmon2 by Community Member
  • 119 Views
  • 1 replies
  • 0 kudos

thermostat wiring compatibility

Hello,I have a heat pump with a gas furnace and the wires are connected to:RC,R,O,Y,G,BX2,W1,S1,S2I'm not sure if X2 is an issue, I didn't see that as a choice for checking compatibility.thanks

Mark-G by Community Member
  • 138 Views
  • 1 replies
  • 0 kudos

Gen 4 thermostat N423 code

I keep getting an N423 code when the outside temp drops below 10 degrees. I have an air exchanger hooked up through the AQ+ and AQ- wiring ports. The N423 url and QR code for the error don’t even work. From what I can tell for the thermostat is that ...

Dfore4 by Community Member
  • 257 Views
  • 1 replies
  • 0 kudos

Nest Thermostat E issues.

Hi,I have two Thermostat E's and they constantly give errors and I can not connect to them. They regularly show H151. The only way to get them working again is a full factory reset and installation.Are there any Nest products that i can simply swap o...

DMCQ23 by Community Member
  • 160 Views
  • 1 replies
  • 0 kudos

3rd gen thermostat backplate

One of the tabs on the inside backplate broke off the thermostat and now it's not fully secured to the wall mount. Is there any way I can get a replacement backplate?

Rfiel10 by Community Member
  • 150 Views
  • 1 replies
  • 0 kudos

Nest gen 1 & 2 discontinued.

Dear Google Nest Support Team,Thank you for your message regarding the upcoming changes to support for the Nest Learning Thermostat (1st generation).We would like to clarify an important point and formally request a reconsideration of the proposed re...

W/E wire which is white

i just purchased google nest thermostat last week. i am not sure of generation. the SN is 45221j3db3tvz8. i have a wire labeled W/E on my thermostat which is white. my nest does not include that connection. The nest also has OB connection and my ther...

tombrown by Community Member
  • 293 Views
  • 5 replies
  • 0 kudos

Losing power after C-wire added

I upgraded from a generation 1 or 2 Nest Learning thermostat in October. On December 3rd I started getting no power error messages (sometimes with code 448). I was able to take it off and manually charge it. On December 9th my HVAC guy had to move th...

darcielw by Community Member
  • 262 Views
  • 3 replies
  • 0 kudos
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