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Change access email

JimT
Community Member

Moved into a new house with Nest thermostats. I don’t have the former owners e-mail and password. How do I create new login info?

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi JimT,

 

Thanks for reaching out. As long as the thermostat is not locked, you can always reset it back to factory defaults to set it up on the Nest App using your email address. You can click on this link to learn more about resetting it.

 

Let us know how it goes. 

 

Thanks,

Edward

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's everything now? Have you had the chance to try the suggestion above?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba