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Changed wifi network, forgot thermostat pin

mmch1ngon
Community Member

I changed my home WIFI, in the process I accidently deleted the thermostat from my account. I also forgot my pin and since it isn't on my account I cannot change it in the app. please help!

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

If you can't control it using the app anymore, you'll need to reset it using a computer.

  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.