Charged for Return

[amishcon]

I sent my Nest back (the new one because I didn not need it) within the return window, using the label Nest gave me to use.  However, Google just charged me even though I returned the new one within the 30 day timeframe.  Please advice as to how I can get a refund. RMA26284474.  Dropped it off at Fedex yesterday.

[ovidioj]

Hi @amishcon,

I understand your frustration with the Nest Thermostat. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details. Also, please fill out all the information required.

Here's the contact form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Jorge.