Hi all,
After the heatlink originally installed with my nest thermostat was faulty (still under warranty) they sent me a replacement. I had to then organise installation (up to a cost of £100) and subsequently claim back the reimbursement cost.
This has been going on since the start of December and despite the invoice being sent over on 18/12 I still haven't received the money back. Timescales quoted were originally 4-5 weeks (unacceptable in my view) and this time has now passed with an additional 2 weeks quoted. Has anyone else experienced this / is aware of how to escalate to a manager within the google nest team? I have been dealing with case consultants / handlers and receiving the same automated responses of 'we are busy and there's nothing we can do'. I raised a complaint at the initial timescale however the further delay is very frustrating and I'd like to speak to someone who can actually do something about it.
