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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16151 Views
  • 0 replies
  • 6 kudos

Heat Link fault

Hi guys,We have a Nest that was originally fitted by Electric Ireland around 2019. It has been acting up over the last few weeks and now it seems that it has failed completely. I have tried all the reset steps but to no avail. My question is, where d...

Water heating

Hi there I am a little confused on the setup with multiple nest thermostats. UKIf my DHW domestic hot water 2 port motorised valve is connected to the SL switched live (terminal 6) of one of the Heat Links. Is hot water controlled from that single th...

SmokeyCC by • Community Member
  • 313 Views
  • 1 replies
  • 0 kudos

How to raise a formal complaint and a SAR

HiDoes anyone know how to raise a formal complaint and a SAR? I've had no heating for 9 days now due to a Heat link failure, I've been on 6 times for a total of 5+ hours and NOTHING has progressed at all. I keep getting told its being escalated and s...

Is Charging via USB Neccessary? Nest E Error E195

I'm confused. We inherited a Google Nest E. It's been flawless for 10 months. Now we have Error E195: No Power to R Wire.It's always been set up black wire to R and white wire to W1. No other wires connected. Simple furnace only setup.While cycling t...

GregEff by • Community Member
  • 551 Views
  • 2 replies
  • 0 kudos

Nest Thermostat keep cutting off

When I call for cool the nest thermostat keeps making the Ac turn off . Before I changed it was working perfectly fine . But once I put the nest on it gave me problems

DanielJr by • Community Member
  • 305 Views
  • 1 replies
  • 0 kudos

Dial turns the wrong way

When I rotate clockwise, the temperature goes down, which is counterintuitive. Can I change this?

diggles14 by • Community Member
  • 285 Views
  • 1 replies
  • 1 kudos

Resolved! Presence sensing isn't an option on my partner's phone

I have a home account set up for my partner and me, but presence sensing doesn't show up as an option on his settings page. From my phone it says he has "location access off," but he has Google Home set to "always" in his Location Services. We've tri...

kateantons by • Community Member
  • 1700 Views
  • 7 replies
  • 0 kudos

Replacement nest heat link

I had a phone call with. Google rep today at 5.20pm or so due to the fact my nest heat link stopped working.We went through everything over the phone and he confirmed a replacement piece was to be sent to me, he said there would be a form emailed to ...

Resolved! cannot share thermostat access with a family member

This below copied from another post just does not work and I am unable to share control of the Nest products with my spouse. The below instructions have been followed and he appears as a family member in the google home app, but the nest thermostat d...

Leigh9192 by • Community Member
  • 3510 Views
  • 9 replies
  • 0 kudos
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