cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Connecting Nest Thermostat to i Phone

Cresino
Community Member

My Nest app on my I Phone lost both of my thermostats and I cannot get them back on my phone. Both thermostats are connected th my wi fi and I tried to connect both thermostats by pulling them off the wall, scanning the device and adding the entry key but nothing works. It did work before but does not connect to my phone as it did before and it is not a new phone or new thermostats

2 REPLIES 2

Nickroseto
Community Member

I have the same problem. 

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please remove the thermostat from the app first then proceed in re-adding the thermostat on the Nest app after. 

 

Let us know how it goes.

 

Best,

Zoe