Connecting Nest Thermostat to i Phone

[Cresino]

My Nest app on my I Phone lost both of my thermostats and I cannot get them back on my phone. Both thermostats are connected th my wi fi and I tried to connect both thermostats by pulling them off the wall, scanning the device and adding the entry key but nothing works. It did work before but does not connect to my phone as it did before and it is not a new phone or new thermostats

[Nickroseto]

I have the same problem. 

[zoeuvre]

Hi folks,

Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please remove the thermostat from the app first then proceed in re-adding the thermostat on the Nest app after. 

Let us know how it goes.

Best,

Zoe