Connecting sensor to Nest thermostat

[jlkochman]

I have several Nest thermostats and use a temperature sensor quite successfully.   I am having trouble connecting one of the sensors, however.   I have no problem adding it, but can't get it to connect to the thermostat (the thermostat is online).    I can literally hold it immediately next to the thermostat and it simply times out.   I even tried a different sensor (after a factory reset) with the same results.

[zoeuvre]

Hi jlkochman, 

Yikes! i'm sorry to hear that you're experiencing issues connecting a Nest Temperature Sensor to your Nest Thermostat. Follow these steps: 

1. Restart the thermostat.
2. Remove the battery from the sensor for at least 30 seconds, then put it back.
3. Check that the customer is logged in to the correct account and can see the sensor in the Nest app.
   • If not, they need to change accounts or unpair and pair the sensor to the correct home structure. If the customer wants to use a new or different account, the sensor continues to show in the old account until removed from that account.
4. To reset the network settings of the thermostat, go to Settings > Reset > Network. If Network isn't available, select Account connection instead.
5. Reconnect the thermostat to the network. If you reset the thermostat's Account connection, also reconnect the thermostat to the account.
6. Run a connection test. Note: If the sensor doesn't immediately show in the Nest app after you refresh the network connection, try to switch to Spaces view and back to the regular view. In the Nest app, tap Settings > Spaces >Tap the switch to enable > Back > Spaces > Tap the switch to disable. 
7. To perform a full reset, remove the battery from the sensor for 5 minutes and then put it back.
8. Unpair and pair the sensor back to the account.

Let us know how that works.

Best,

Zoe