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Constant Glitch

MeganB
Community Member

My Nest is constantly going offline. In the past week, I've had to reset my Nest at least three times. When I went out of town, I turned off my AC and it turned itself on and ran throughout my entire vacation. I even have the location setting turned on, and it still did this.

 

Is my Nest unit glitching or is this normal?

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi MeganB,

 

Thanks for reaching out here in the Google Nest Community.

 

We're sorry to hear that you're having this issue on your Nest Thermostat.  We'll check a couple of things for us to further isolate the issue.

 

Did you set a temperature schedule? Are you using the Google Home app or Nest app? 

 

Regards,

Ryan

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward