Cool air when in heat position

[Bobbi1970]

Ever since the system was installed 2.5 weeks ago we have never had hot air come out of the furnace it's always been cool air.  we keep getting the run around from the person who set it all up and we keep getting around from the technicians saying that we need a new furnace meanwhile our furnace worked perfectly fine on propane before they install their equipment.  I think it's time to call a lawyer

[CoolingWizard]

Bobbi1970, did they replace your old propane furnace?

Ken, The AC Cooling Wizard 

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Could you please provide the information asked by CoolingWizard? 

I appreciate  your help, @CoolingWizard.

Best,

Jenelyn

[Jenelyn_O]

Hi Bobbi1970,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Jenelyn