Cooling option stopped working after one week of installation on brand new AC

[Richknow]

Only heat and eco/off option. AC still runs while on heating when turned down but the cool option disappeared completely. Worked for one week

[EdwardT]

Hi Richknow,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Richknow,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Richknow,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward