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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4523 Views
  • 0 replies
  • 5 kudos

Device malfunction(Nest thermo 3rd gen.)

model : Nest Thermostat Learning 3rd Gen.there are several symptoms, one is that the air blower suddenly works (even heater and cooler are not working). The display of the thermostat is showed off. The symptom disappears only when the main switch is ...

tonyan66 by Community Member
  • 206 Views
  • 3 replies
  • 0 kudos

Resolved! 3rd Gen Heat Link dead

Hi,My Thermostat is showing "Failed to connect". On the heat link, no LED is on. I've tried to power cycle it, held the main button, but it stays completely dead. The standby LED on the boiler is lit (so it's not an issue with the main breaker), but ...

hyacinthej by Community Member
  • 1427 Views
  • 23 replies
  • 0 kudos

Nest 3rd Generation Thermostat

Hello - my Nest 3rd Generation Thermostat Heat Link - purchased March 2020 - suddenly stopped working. I'm hugely disappointed that there is a problem with this (expensive) thermostat after only 27 months! An engineer has been to my home and the prob...

Sarah3 by Community Member
  • 414 Views
  • 6 replies
  • 0 kudos

Sensor programming

How can I have the app alert me that the temp has dropped to a programed threshold?

Mkvanells by Community Member
  • 211 Views
  • 4 replies
  • 0 kudos

Intermittent e160 error

A week or two ago we started getting the e160 error about no power to the y1 wire. Before I had a chance to look at it, the issue self resolved and the AC was running fine. The error has now been going on and off a few times a day since then. No patt...

KRIS10A by Community Member
  • 401 Views
  • 3 replies
  • 0 kudos

Schedule

I recently had to delete everything about my google home. Now I have the Nest thermostat, I login with my gmail and can no longer control the temperature and set a schedule. Maybe the wrong account but I tried everything. How can I fix this? Can I re...

danleroux by Community Member
  • 371 Views
  • 7 replies
  • 0 kudos

Nest Learning 3rd Gen with Aprilaire Fresh Air Ventilator

Hi -Trying to install Nest Learning 3rd Gen and I have wires labeled I1 & I2. The see diagram below. I've used the compatibility checker and believe these wires are the same as H1 & H2 as it's the same wiring as a humidifier. Could you please confirm...

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