Defective Nest - to late to return or get credit or even recycle?

[RastaMon]

Purchased a Nest Thermostat earlier this year, 2022.  Product malfunctioned this summer, in the LA heat wave and then in September.  Yeah - bad timing for sure. Purchased at Lowe’s - they only have a 30 day return policy referred me to Google.  Google tells me to bad Google want take it back.  Bought a new one via Amazon as you know, you AC won’t work if you don’t have a thermostat control…

Upon learning today - that I have no option for a return or a refund I asked about sending it back for recycling and learned that Google does not offer recycling…. Odd for a industry leader not to have an end to end approach.  Am I wrong thinking if you won’t service what you sell you should in a leadership role support recycling?

[MplsCustomer]

Google Nest Community Specialists:

Can you provide this customer with a "form" that will let them return their broken Nest Thermostat for a refund under the one year warranty?

[CoolingWizard]

If people would purchase their nest learning thermostat from and Nest Pro, and the Nest Pro installs it, you get a two year product warranty.  Just saying …..

Ken, The AC Cooling Wizard 

[Jeff]

Hey RastaMon,

I would suggest you reach out to support directly and speak with them about the situation. You can speak to them by phone or chat through this link here: https://goo.gle/31i1U5t. If you have any issues getting in touch with support, please let me know.

Thanks,
Jeff

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jeff's post. Please let me know if you have any questions from here. I would be happy to review.

Best regards,
Jake

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel