Deleting Nest Rush Hour

[Gerry3]

I need to delete the Nest Rush Hour program due to family illness. The higher temperature creates a health concern. Please advise how to do it. Thanks.

[MplsCustomer]

@Gerry3 

We don't have a Nest Thermostat, but according to this page: https://support.google.com/googlenest/answer/9232355, you have to use the Google Nest Contact Us page (https://support.google.com/googlenest/gethelp) to unenroll in Rush Hour Rewards.

If you do use the Contact Us page to contact Support, just click "Next step" on the "Resources" page (without clicking on any of the Help topics), so you can get to the contact options page and select either chat or phone.

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for sharing the Contact Us Form, @MplsCustomer.

@Gerry3, I hope your family is okay. Have you tried contacting our team to unenroll from the Rush Hour Program? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Mark

[Markjosephp]

Hi Gerry3,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hello Gerry3,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark