cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22166 Views
  • 0 replies
  • 6 kudos

Resolved! Nest Thermostat

My nest has a blinking green light and displays the home icon. I charged it and when I put it back on the wall it asked for the date and time to be updated. I did that and then it displayed the temperature. After about 15 seconds it went back to blin...

TC1 by • Community Member
  • 1118 Views
  • 3 replies
  • 0 kudos

Google nest thermostat E

Hi I’m hoping someone can help me. I currently have a Drayton rts1. I can’t find the wiring diagram to know which wires I need to connect where on my heat link? I am not good with electrics so I’m hoping some one can help me or confirm that; I put L ...

Fayer by • Community Member
  • 794 Views
  • 3 replies
  • 0 kudos

Nest gen 2 not holding charge

I have a nest thermostat gen 2. It was working fine then all of a sudden started disconnecting and could not connect with the app. After a couple days it said low battery and could not connect to wifi. So I took it off and plugged it in via a usb cor...

LR by • Community Member
  • 1656 Views
  • 7 replies
  • 0 kudos

Nest Heat Link - No power

Hi, this morning woke up with a cold house and H71 error. No Power to the HeatLink. Boiler working fine. Please find below answers to the questions:Does anything happen if you press its button for 30 seconds? NOIn some cases the boiler will have an a...

Abalam by • Community Member
  • 1660 Views
  • 7 replies
  • 0 kudos

Nest isn't turning on my furnace

The Nest says it is heating but furnace doesn't turn on. Didn't have the problem with this last year so not sure why I am having issues this heating season.I get no error message and when I test the heating system at the display, it just sends me to ...

TheHaws by • Community Member
  • 4457 Views
  • 6 replies
  • 7 kudos

Vin and Voc dropping with heat

We recently purchased a new home and I converted the old thermostats to nest. it is just a 2 wire heating system (gas hot water radiators) but luckily there was a transformer already installed to provide power through two wires. unfortunately, every ...

Zimmyntrn by • Community Member
  • 1202 Views
  • 3 replies
  • 0 kudos

Heat not turning on

I’ve had this nest thermostat for 4 years now. Working great until new boiler installed. My guy said I need to charge thermostat. I charged for an hour, didn’t change, so reconnected. Worked fine for 3 weeks, now I have to check my app everyday and m...

Users with Heat Link Failure - Read!!!

I cannot believe the amount of people posting on this ridiculous forum about faulty Heat Links.You will NOT get help on here about a repair/replacement.Anyone who has had a Google Rep help you on this forum with their Heat Link, then please come forw...

Heat Link Failure

My heat link failed yesterday after 15 months. No lights, dead. What do I need to get a replacement?

Thermostat battery died after 6 months - I've tried everything

The Nest Learning thermostat worked fine for 6 months. There is no C wire. I've recharged the battery 5 times, for up to 5 hours, after which the battery gets up to 3.77 V, but never higher. After I recharge it and put it back on the wall, it works p...

ColdOnes by • Community Member
  • 1032 Views
  • 3 replies
  • 0 kudos
to vote
Labels