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Disconnect previous owners app

BManBennett
Community Member

I just moved into a new house, and the thermostat is still connected to the old owners phone. How do I disconnect it?

2 REPLIES 2

TheFlash
Community Member

Steps To Deactivate Your Account On The Nest Thermostat

The only requirement for this deactivation  to work properly is having direct access to the Nest Thermostat device. Here are the steps to deactivate on the Nest Thermostat. 

  1. Go to your Nest Thermostat and locate the settings page that looks like a gear icon.
  2. Find the appropriate Reset option based on your Nest model.
  • Nest Thermostat E or Nest Learning Thermostat
    • The Settings menu will display the option Reset.
  • Nest Thermostat 
    • The Settings menu will display the option Account
  1. Now press the appropriate option for an account reset
  • Nest Thermostat E or Nest Learning Thermostat
    • The Reset Menu will display an option for Account Connection.
  • Nest Thermostat
    • The Account menu will display an option that says Disconnect. 
  1. Click the appropriate option for your model and the Nest will now  be deactivated from your account. 

Performing a Factory Reset

The Nest  is now removed from the account but there is another series of steps on the Nest Thermostat that will need to be completed to ensure that your data is not on the device. This is helpful if you are giving away the nest or selling it to someone else. It is important to follow the above steps first before erasing the device to ensure that it is no longer connected to your account and the app.

There are two different options for resetting the Nest Thermostat. The first one is called a restart. This option will not erase any of your personal information and is mainly used for troubleshooting purposes. A factory reset is erasing all connect and setting from the device, leaving no trace of personal information. 

Steps For Performing a Factory Reset On Nest Thermostat

To factory reset your Nest Thermostat, follow these steps: 

  1. On the Nest, locate the settings menu that will be shaped like a gear. 
  2. Find the appropriate Reset option based on your Nest model.
  • Nest Thermostat E or Nest Learning Thermostat
    • The Settings menu will display Reset.
  • Nest Thermostat 
    • The Settings menu will display Factory Reset.
  1. Restore the device based on your Nest model.
  • Nest Thermostat E or the Nest Learning Thermostat
    • Click All Settings.
  • Nest Thermostat
    • Follow through with the Factory Reset option. 

Now that all the steps are completed, the Nest is now deactivated from your Nest account, all user data is disconnected, and erased if necessary. 

It is important to note that when you are moving to a new house with your Nest, all options above may not be required. Deactivating the device from the home is necessary to establish a connection with a new home. If you would like to save the smart data that is recorded like schedules and Eco settings, refrain from performing a Factory Reset of the Nest. 

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

@BManBennett, thanks for reaching out. I just want to check if you managed to see the response above. After you perform an Account Connection or Factory Reset on your Nest Thermostat, you may now add it to your own account. 

 

If you perform an Account Connection reset, just connect it to your Wi-Fi network, then proceed with adding it to the app. However, if you did a factory reset, just follow the prompt on your thermostat setup process. 

 

Please let us know how it goes.

 

I appreciate your help, @TheFlash.

 

Best,

Jenelyn