Is this the answer to the question I have, identical to what Jlyttle383 posted? "How do you get the email about upgrading to a newer nest?" To be specific, asking about the upgrade to Gen 4 from my soon to be discontinued Gen 2, with a discount?
I can’t find a discount code either. I engaged with support and no luck. I’m very hesitant to buy another Google product as a replacement. I guess I will have to start educating myself on what’s in the market.
Thank you for posting in the community. I’m sorry to hear that you didn’t receive the email about upgrading your current Nest Thermostat to a newer one with a promotion code. Don't worry, help is here.
The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
I don’t want to seem ungrateful, but I didn’t see the solution that Derrick presented in his comment. I filled out the form, but no response from the team yet. Am I too impatient?
BTW, one of my 3 Gen 2 Nest thermostats ceased working…
I did the same thing and even went a step further on since I did get a support ticket so I engaged with them via chat on Aug-27 and the only thing they provided was another support ticket stating the following:
Thanks for reaching out to the Google Nest Customer Care Team.
This is regarding your case. Here is the case id , I am going to escalate your case with senior department team for the promo code for discount on your NLT 4th Gen thermostat. This can take the next 24- 48 hours.
A promo code should not be that complicated when they have verified my information 2x now. I will post here if I receive it today.
Maybe I misunderstood your advice, should I engage Google Customer Service via chat, too? and it seems that you still haven't heard anything about your promo code? I am very close to exhausting my patience -- and to dropping this insensate waiting for Godot, buy Honeywell thermostats, and join the class action against Google Nest.
The power of persistence: as a test, I ordered a Nest replacement, and I found the option for the discount. So I am all set for now. Residual criticism: Google did a poor job of explaining how one gets a discount...
