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Dissatisfied

dissatisfied24
Community Member

‎10-10-2024 03:24 PM

Tried to professionally replace a burned out unit....  took over 3 hours making the attempt & a phone call to customer service of # show in paperwork, resulted in directing to a website.  AI is NOT the answer to everything!  Frustrated, had the contractor take it out so I can return it & installed an Ecobe.  Sorry Google; you are NOT the answer to everything!!

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catheryn
Community Specialist
Community Specialist

‎10-13-2024 04:05 PM

Hi @dissatisfied24, 

 

Thanks for posting in the community. We are really sorry for the inconvenience your Google Nest device may be causing.  We understand how frustrating this can be, and we're committed to helping you resolve the issue as quickly as possible.

 

To better assist you, please provide us with more details about the problem you're encountering.

 

We'll do our best to provide a solution or next steps.

 

Regards, 

Catheryn. 

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