Do NOT buy Google Nest

[BobbieRiddles]

Do NOT buy the Nest thermostat. We have had nothing but issues since we bought it not long ago. It has constant issues of not being able to find a network. Most of the time it is offline. After contacting the unhelpful customer service, we were told to put down another $300 and they would send a replacement.  No! Google is a billion dollar company and should stand behind their products. DO NOT BUY! 

[Patrick_Caezza]

@BobbieRiddles 

Which thermostat do you have and how did you wire it?

[BobbieRiddles]

@Patrick_Caezza It's the 3rd Generation Nest Learning Thermostat. It was wired according to the instructions. Y1 is cool, Green is fan RH is power, C is common and W1 is heat. It was working fine, until a month ago. It continually says it is offline, and it will not find any networks. 

[Patrick_Caezza]

@BobbieRiddles 

Let me escalate this to one of the Product Specialists. They will ask for the case number that support gave you.

These people are not the same people you worked with at support.

[BobbieRiddles]

@Patrick_Caezza Thank you!

[SoriaD_]

Hello @BobbieRiddles,

Thanks for reaching out to our community. We apologize for all the inconvenience about this disconnection from your thermostat.

Please fill out this form to create a new case for you. I will do my best to find a resolution for this situation. 
 

Feel free to reply to this post when you complete this form. We will continue working on your case as soon as possible.

Thanks to @Patrick_Caezza for flagging this post.

Best regards,
Douglas.