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E learning thermostat not able to connect wifi shows w5 error

UtsavBhetwal
Community Member

I am not able to connect to thermostat which shows w5 error.

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Hi Jake, I have followed that steps but no luck. Got that error again. What should Be the next step?

EdwardT
Community Specialist
Community Specialist

Hi UtsavBhetwal,

 

Thanks for trying the steps. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

UtsavBhetwal
Community Member

I believe many people are having this issue. I bought this 6months ago. Is there a number to calll customer service? I would like to have it replaced.

EdwardT
Community Specialist
Community Specialist

Hi UtsavBhetwal,

 

Thanks for the response. Please fill out the form using the link that I provided above so we can create a case for you.

 

Thanks,

Edward

UtsavBhetwal
Community Member

I already did it.

Thanks

EdwardT
Community Specialist
Community Specialist

Hi UtsavBhetwal,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Edward