11-30-2022 06:39 AM
I've had a perfectly functioning nest thermostat for at least 4 years. Switched to heat a month ago and all seemed fine. About 2 weeks ago, we started getting e102 error messages. We checked the wire, took it out, repositioned it, restarted the thermostat. It worked fine for a few hours and then we got the same error message. We restart the nest and it works fine for a bit but eventually sends the same error message. The heat is coming on and off as per our schedule, but we keep getting the error message.
There have been no changes to any wiring or HVAC and the nest worked perfectly for years, so compatibility is not an issue.
Guidance would be much appreciated.
12-04-2022 11:28 AM
I'm sorry for the trouble this may have caused you — let's see what's going on.
An overcurrent error on the thermostat is an indicator that the electrical current on the thermostat wires connected to the Nest Thermostat has spiked multiple times, causing the internal breakers of the thermostat to activate in order to protect the thermostat base plate and system components from damage. I found a helpful article that would explain the wiring report you're getting.
Please let us know if you have more questions in mind.
12-07-2022 11:36 AM
I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
12-08-2022 10:35 AM
I wanted to check in, and let you know that I will be locking the thread in 24 hours.