Eco still turns on automatically when home/away assist disabled

[Kh1991]

Hello,

I have a Nest Learning Thermostat, 3rd generation. Starting earlier this week, I noticed that eco mode turns on automatically very often. After I turn on AC, almost within an hour the eco mode will start and stop my AC. I’ve turned off home/away assist. I also disabled auto schedule. I even tried locking my thermostat. Nothing helped. Eco would still turn itself on. What else can I try? I happy to provide screenshots on my settings.

Thank you for your help!

[Nunya11]

I am in your situation also. I want to disable Eco mode entirely and there is no way to do that.  I have animals at home and the minimum cooling temperature is 76F.  WTF!  I want to set the temperature for daytime and nighttime. But no matter what I do, Eco mode kicks off and the hot gets way to hot. My senior animals don't do well. Why do I have to start using auxilliary cooling units when i can just set my home for 73F and everyone be happy?

[Nunya11]

What's worse in that in the settings section, you can set Eco mode to run forever, but you have to set a stop time for any other mode.

[mejiacruz]

Hi @Kh1991,

I understand that having your thermostat behave in an unexpected way can be frustrating, especially when it doesn't maintain the temperature you've set. I'll be happy to provide you with the instructions on how to turn off Home/Away Assist in the Google Home app, follow these steps:

1. Open the Google Home app.
2. Tap on the device you want to manage.
3. Select Settings.
4. Select Home/Away Assist.
5. Toggle off the Home/Away Assist switch.

If after following those steps you still need assistance please let us know so we can assist you further.

Best regards.

Josh

[Nunya11]

Didn't work. IT defaults to Eco and stays there

[mejiacruz]

Hey folks!

I know it's super frustrating to troubleshoot these things, especially when you've already tried so much. Based on what you've described, it sounds like you've gone through all the usual steps – big kudos for that!

The good news is, our Nest support team deals with these kinds of things all the time. They have some advanced tools and a deep well of knowledge about your specific issue. They'll be able to take a closer look at what's going on and get your device back up and running in no time.

Here's the contact us form

I know this isn't the answer you were hoping for, but I truly believe our Nest support team is your best bet to get your device working again.

Please make sure you leave your Community Thread and Community Username.

Best regards,

Josh.

[mejiacruz]

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Josh