01-21-2024 03:20 AM
My issue is when trying to enter the entry key on my phone to connect to the app, it is not changing to the letters on the keypad in order to enter the correct entry key. For example: the entry key is 27N7B7B
I can enter the first two numbers, but the keypad on the phone won’t switch to letters to enter the “N” and so on. I’ve been up for hours trying to figure it out with no luck! Please help and thank you!
01-26-2024 09:06 AM
Hi Sugamama67,
Yikes! If you're encountering difficulty switching to the letter input mode on your phone's keypad when entering an entry key, here are a few troubleshooting steps you can try:
By trying these steps, you should be able to resolve the issue and switch to the letter input mode on your phone's keypad to enter the correct entry key.
Let us know how that works.
Best,
Zoe