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Entry key not changing on keypad

Sugamama67
Community Member

My issue is when trying to enter the entry key on my phone to connect to the app, it is not changing to the letters on the keypad in order to enter the correct entry key. For example:  the entry key is 27N7B7B

I can enter the first two numbers, but the keypad on the phone won’t switch to letters to enter the “N” and so on. I’ve been up for hours trying to figure it out with no luck!  Please help and thank you!

1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi Sugamama67, 

 

Yikes! If you're encountering difficulty switching to the letter input mode on your phone's keypad when entering an entry key, here are a few troubleshooting steps you can try:

 

  1. Ensure that you are using the correct input mode on your phone's keypad. Depending on your phone's settings, you may need to switch to the alphanumeric or letter input mode manually. Look for an icon or option on the keypad that allows you to switch between numeric and alphanumeric modes.
  2. In many cases, long-pressing a number key on the keypad will display additional characters associated with that key. Try long-pressing the number key that corresponds to the desired letter (e.g., the "2" key for "ABC," the "6" key for "MNO," etc.) and see if it displays the associated letters.
  3. If the above steps do not work, you can try using alternative input methods on your phone. For instance, you can try using voice input to speak the entry key, or you can use a separate keyboard app that allows easy switching between numeric and alphanumeric input modes.
  4. Sometimes, restarting your phone can resolve temporary software glitches or conflicts that may be causing the issue. Try restarting your phone and see if it allows you to switch to the letter input mode after the restart.

 

By trying these steps, you should be able to resolve the issue and switch to the letter input mode on your phone's keypad to enter the correct entry key.

 

Let us know how that works.

 

Best,

Zoe