Error code E298 on nest

[Marycarol]

Error code 298. No power. It’s been working all day until an hour ago it randomly just turned off. Won’t turn back on. It’s supposed to be 11 degrees. I’m very cold. 

[Markjosephp]

Hello Marycarol,

I'm sorry to hear that you're having issues with your thermostat that won't turn on. I'd love to know more about what's going on.

Could you share a photo of your thermostat's wiring with us? Have you tried the steps in this guide? Also, please gather the power readouts from its settings under the technical info.

I'll look forward to your response.

Thanks,

Mark

[Markjosephp]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hi Marycarol,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Thanks,

Mark