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Heat is on but temp isn’t rising

GM7
Community Member

Currently away for holidays and a blizzard has been happening for a day in our house location. Heat is on according to the home app, but our house temp is dropping. We are unsure if it is actually on and working or if there is an issue with furnace. Any thoughts on how to troubleshoot?

12 REPLIES 12

Jesalazar36
Community Member

I'm facing the same issue. I raise the target temperature to 72 or 73 but the current temperature does not exceed 70 for two days. Heat is cycling from the furnace but the thermostat is not reading accurately.

-DA3
Community Member

Same for me too, does a battery go bad?

Jesalazar36
Community Member

I installed a c-wire a year ago. The battery is good on the thermostat. 

Lynn775
Community Member

Same problem 

Tcmitch123
Community Member

Having the same issue. I even reset the thermostat twice and it’s struggling to get past 70 when set to 75

dmonteiro182
Community Member

it's the thermostat I also have the issue, and last year also. rest the device. 

GM7
Community Member

As in shut it down? And for how long?

dmonteiro182
Community Member

rest the actual device to factory defaults. if you look around the form your not the only one having this issue every one is. 

GM7
Community Member

Oh RESET you mean. I’m not home though that’s my challenge. I don’t think I can reset it from my phone

Markjosephp
Community Specialist
Community Specialist

Hello folks,


I'm sorry for the trouble this may have caused — let's see what's going on.

To isolate: could you all share a photo of the thermostat's wiring with us? Also, please gather the power readouts from its settings under the technical info.

 

I'll look forward to your responses.

 

Thanks,

Mark

Hi all,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

Hi everyone,

 

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

 

Thanks,

Mark