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Error message when scanning QR code

swag_4_1if3
Community Member

Just bought a brand new Nest Smart Learning Thermostat and I can't add it to Google Home.  I get the following error when I try to scan the QR code : Error! Unable to start device pairing.  Configuration not available.  
Then  I tried to add it by skipping the QR code.  I enter the 6 character code on the back of the unit and then it say to pick the last 4 characters of the serial number, but nothing shows up.

Any idea what's happening?

1 ACCEPTED SOLUTION

swag_4_1if3
Community Member

Never mind.  I saw videos telling me to use the Google Home app, but instead I was to use the Nest app.  Everything is up and running now.

View solution in original post

2 REPLIES 2

swag_4_1if3
Community Member

Never mind.  I saw videos telling me to use the Google Home app, but instead I was to use the Nest app.  Everything is up and running now.

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS