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Error message when scanning QR code

swag_4_1if3
Community Member

Just bought a brand new Nest Smart Learning Thermostat and I can't add it to Google Home.  I get the following error when I try to scan the QR code : Error! Unable to start device pairing.  Configuration not available.  
Then  I tried to add it by skipping the QR code.  I enter the 6 character code on the back of the unit and then it say to pick the last 4 characters of the serial number, but nothing shows up.

Any idea what's happening?

1 Recommended Answer

swag_4_1if3
Community Member

Never mind.  I saw videos telling me to use the Google Home app, but instead I was to use the Nest app.  Everything is up and running now.

View Recommended Answer in original post

2 REPLIES 2

swag_4_1if3
Community Member

Never mind.  I saw videos telling me to use the Google Home app, but instead I was to use the Nest app.  Everything is up and running now.

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS