Error server encountered temporary error

[Kate7]

I had an installer put in a next thermostat but when I tried to install the program it gives me the error message “the server encountered a temporary error and could not complete your request” I’ve been on hold with next support for an hour or more. I need help!!!!

[Maxxim76]

Same problem here. I have no idea what it means and what should I do.

[Kate7]

Just got ahold of nest they told me server is down and try connecting again tomorrow.

[johnmutyaba]

Same exact situation for me. I am going to reinstall the old thermostat before I freeze

[Fouge]

Try adding your device now. Mine just worked for the Nest. 

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the trouble. The issue with the server is now resolved. You can now try adding your Nest Thermostats to the Google Home app. If you have any questions or concerns, please let me know. Otherwise, I'll be locking this thread after 24 hours.

Thanks for your help, @Fouge.

Best,
Jenelyn

[johnmutyaba]

It works now. Thanks.

[Jenelyn_O]

Hi there,

Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

@johnmutyaba, thanks for the update. 

Regards,

Jenelyn