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Error w5 on my Thermostat in UK

Noons
Community Member

Hi Guys,

I have a error w5 on my Nest Thermostat, in UK.

Previously worked fine. I have restarted the thermostat and the Router to no effect…

Please help! I hear that Google/Nest are recognising this problem and are sending out replacement thermostats?

Thanks again, Valerie

3 REPLIES 3

AlexD
Community Specialist
Community Specialist

Thanks for reaching out to us here @Noons . I would be happy to try and assist.

 

It is great to hear you already tried some troubleshooting steps. 

 

If you already tried restarting the thermostat and you still receive the same message on it, it would be best to get in touch with our support line directly over any of our channels. Here is the link with all the details: https://bit.ly/3JkMEZb;. Any of my colleagues will be able to set up a case for you, check some things on our end and assist you best from there. 

CristianC
Community Specialist
Community Specialist

Hi there. Just checking in. How's it going with your thermostat? 

CristianC
Community Specialist
Community Specialist

Hello again. It's been a while since this thread was last updates so I'm going to lock it. If anything comes up, feel free to open a new one.