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Ex-husband refusing to provide PIN for thermostat and I have a different internet provider

BuzzGnat
Community Member

Hi,

I need support to unlock my Nest thermostat. My ex-husband is refusing to provide me with the thermostat PIN now that I have taken over the home. I am using a different internet provider than he was, so I don't have the device set up on my app.

I read a previous thread and able to connect the nest to my computer through USB. I can see the Technical Info.plist file on my MacBook when I connect the device but don't know what to do from here.

Can anyone help?

Thanks!

1 REPLY 1

kiltguy2112
Silver Product Expert
Silver Product Expert

You need to contact Nest support do they can send you a file based on the information you give them. We are users who help other users out we won't be able to send you the file.

https://support.google.com/googlenest/answer/9155535?hl=en