Showing results for 
Search instead for 
Did you mean: 

Ex-husband refusing to provide PIN for thermostat and I have a different internet provider

Community Member


I need support to unlock my Nest thermostat. My ex-husband is refusing to provide me with the thermostat PIN now that I have taken over the home. I am using a different internet provider than he was, so I don't have the device set up on my app.

I read a previous thread and able to connect the nest to my computer through USB. I can see the Technical Info.plist file on my MacBook when I connect the device but don't know what to do from here.

Can anyone help?



Silver Product Expert
Silver Product Expert

You need to contact Nest support do they can send you a file based on the information you give them. We are users who help other users out we won't be able to send you the file.