Factory reset

[mrmacd]

I am trying to factory reset my Google Nest Learning Thermostat. I do not have connectivity through an app. The NEST is locked and I cannot unlock it to get into settings to connect as I don't know PIN>

[David_K]

Try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@mrmacd, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi mrmacd, 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi mrmacd, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward