Faulty nest 3 learning thermostat

[Mandy-]

My learning thermostat was working fine one minute but now will not connect t to wi fi  and won’t hold battery - I have done all the trouble shooting bits but got nowhere . From reading it seems like this is a common fault with the third generations  and as such it should be replaced ? I am struggling to find out how I go about this  other than finding a phone number to America which is going to cost me an arm and a leg to ring. Can anyone advise how I can contact a real person via phone or email in the uk ?! 

[TudorL]

Hi there and thanks for reaching our community. I'm sorry to hear about your issue, but I'll do my best to assist you. In order to reach out our live support agents, you can call on this number: 

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[Vladut]

Hi there, just checking in with you. Do you still need help?