Faulty nest

[AlanC14]

Nest thermostat showing image of house with arrow above it, Google don’t know whats up with it? Anyone help? 

[jenniffert]

Hi AlanC14,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest thermostat is showing an image of a house with an arrow above it. I'm happy to assist you with your concerns and check out what's happening on your thermostat!

To better assist you, I'd like to ask the following:

• What is the model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
• Would you mind sharing a picture to better investigate the situation?
• Have you tried any troubleshooting steps so far?

Please feel free to share any additional details that might be helpful.

Best regards,

Jenniffer