Hi JenNest,
Thanks for reaching out here in the community! I understand that you haven’t received the email containing the promo code to upgrade your current Nest Learning Thermostat (1st or 2nd gen) for the new Nest Learning Thermostat (4th gen). No worries, I can definitely help you with that!
In case you were unable to locate the promo code, could you please check your spam or junk folders? The emails are occasionally filtered there.
If you've already checked and can't find it, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Keep me posted.
Best regards,
Jenniffer
