Since the 6.22-22 firmware update, the app has said my nest thermostat is not connected about once a day. Strangely, if I go to the thermostat itself it thinks it is connected. I have done a factory reset, but nothing changed. I have followed the instructions 2nd level support to tweak wifi, but nothing has changed. Once a day, at different times, the thermostat’s app claims it is not connected. Resetting the thermostat seems to restore connectivity. The case ID is 8-9846999932154.
Tech support on this issue has been unusually unimpressive:
I’m going to give this a week, and if google has not fixed to firmware, I’m going yank the unit out and put in a Honeywell. At least then I’ll have vacation hold functionality.
I’m finding the difference in tech support between Nest as a standalone company, and Nest as part of google maddening. Tech don’t seem to know what they are doing now. I don’t feel like I’m getting the premium experience I used to experience with Nest. Very sad and disappointing. When I bought the nest it was a premium product. Now it feels like just another tech product supported by offshore resources who are reading “cookbooks” that are not appropriate for firmware issues.
Same here; thermostat offline, constantly losing wi-fi connectivity, very long heating cycles after the desired temp has ben reached, fan takes 10 minutes to start (or stop) when I manually tell it to. I have reset to factory, and nothing changed. I am researching competitors, as this is ridiculous. It would be nice for someone...ANYONE at Google to admit the issue and assure us they are fixing it.