Forgot PIN and No nest app

[Jivan]

Hello,

I forgot nest pin and does not have app.

how do I reset my pin?

[David_K]

Was your thermostat ever connected to the app? If it's still connected to Wi-Fi, you should be able to use the app to reset the PIN?

[ThomasN82]

Remove the nest face from the base. Plug the nest into your computer with a mini USB cable. Wait for the nest device to mount as drive. Open the drive. You should have a file called "Technical Info.plist" 

Make a new file in that drive called ".dropbox". Paste the following contents into the file and save:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Configuration</key>
<dict>
<key>ResetToDefaults</key>
<string></string>
</dict>
</dict>
</plist>

Unplug the Nest from the computer and plug it into the base unit. It will prompt that its going to reset to defaults. Give it a few minutes. It'll reset to defaults - then just go through the on-screen guided setup. 

This would be a lot easier if Google just POSTS this information in a help page instead of making you go through their technical support chat/call.

[Resolute01]

New file like notepad?

[JenISlegitimate]

Hello. I have tried several usb cables and 2 laptops with no recognition of the usb. What else can I do? Thank you!