Forgot lock pin

[Littlevic1998]

Just installed a new router, forgot the pin and I can't access it on the app because it's offline.

[David_K]

Let's try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

[Ryan_G]

Hey all,

I just wanted to follow up and see if you're still in need of help? Please let us know, as we would be happy to answer any questions you may have.

Thanks for your help, davidking.

Best regards,

Ryan

[Safety_Lady]

I followed the first thread and it is hooked to my computer then the code comes up but i dont know what to do after... what to erase or add so i reset the darn thing?

[mcbenz]

I still need help connecting to nest via micro usb cable. New wifi can’t connect forget thermostat pin code 

[mcbenz]

Yes I can see the file

[David_K]

That's good. @Ryan_G please can you assist with the remaining steps?

[Safety_Lady]

yes, have gotten all the way to the rename resettodefaults (1).dropbox  (is this file case sensitive?) the file started without the 1 in the title. The problem is am i just trying to rename the file or a file inside the Technical Info.plist which when I was working with someone we were in chat for 3 hours and I still did not get the issue resolved.

[lucyb12]

I forgot my pin and when the power was  out I had to replace my wifi router. Please tell me how to reset it. Its extremely hot dangerously. 

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan