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Forgotten PIN on Thermostat, i cannot access the Menu. How to i reset the PIN?

meadowunit
Community Member

There is a PIN that was installed on the Thermostat, However, this PIN can not be remembered. How do we change it if we can not access the thermostat which is asking for the PIN?

2 REPLIES 2

David_K
Diamond Product Expert
Diamond Product Expert

If your thermostat is still connected to Wi-Fi and the Nest app, you should be able to use the Nest app to change it:

  1. Open the Nest app.
  2. Select the Nest thermostat that has the PIN you want to change.
  3. Select Settings cog > Unlock.
  4. Once your Nest thermostat has been unlocked, you can select Lock in the Nest thermostat settings to lock it again and set a new PIN.

Jeff
Community Specialist
Community Specialist

Hi, everyone. 
In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion. Thanks davidking for the help here!
Thanks,
- Jeff