Former owner sold house -nest thermostat locked with pin code

[Twangel2]

Former owner sold house & kept account/locked nest thermostat with pin code- can not add to my newly established account without pin code.  Can not even add new nest thermostat because no internet yet.  House Temps are crazy.  Can not reset.

[David_K]

You'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Lance_L]

Hey there,

@Twangel2, chiming in — I’m sorry to hear that you’re having trouble with the Nest thermostat. Don’t worry; help’s here.

Were you able to complete the steps provided by David_K above? Did you see a technicalinfo.PLIST file? If yes, I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Thanks for the help, David_K.

All the best,

Lance

[Markjosephp]

Hello folks,

I'm dropping by to make sure everything is covered here.

Thanks for looking into this, Lance.

@Twangel2, we haven’t seen your form submission come through; were you able to access it? Let us know if you’re running into trouble or still need our help!

Regards,

Mark