Owners of affected devices should have received an email notification with an offer. I'd recommend checking your spam / junk folders. If you can't find the email:
Select a category / product family, and type in a brief description of the issue, then click "Next".
Click "Other".
If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
If you're not signed into your Google account, you won't see the device selection dropdown.
Enter the serial number of your device (if applicable), then click "Next step".
If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
If you're not signed into your Google account, you won't see this step.
Review the available help resources, and if none resolve the issue, click "Next step".
Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
Good luck, I also did not receive an email. The Nest customer service was no help. I was told that even though I have a 2nd generation nest they will not be sending me a code for a new Nest.This is beyond ridiculous. How many of us are out there.
