Gen 3 heat link not on

[Anne]

Our heat link gen 2 is off. We have tried all the resetting and relinking but nothing is working. We had several power cuts today. 

[AlexD]

Hi @Anne .

Make sure to first check all breakers and switches at the location to make sure nothing has been tripped. Make sure to also check if the boiler has any separate switch or breaker that may have tripped. 

If it all looks good try and cut the power to the Heat Link for a few minutes, if you're comfortable in doing so, and after turn it back on. After you power cycled it try and press the button on it and see if it has any reaction.

Regards,

AlexD

[AlexD]

Hi, I wanted to check in.

Do you still need assistance with the device? If so, make sure to let us know here.

[Anne]

Hi Alex, thanks so much for your response. We gave this a try but actually it was a problem with our electrics, caused by the power cuts. We had to get an electrician out in the end to do some rewiring! Thank you for your speedy assistance and follow up however.

All the best

Anne

[AlexD]

I am happy to hear you managed to get to the bottom of it @Anne.

No worries, if anything else comes up that you may need assistance with, make sure to reach out to us on any of our channels.

[Vladut]

Hi there, just checking up with you. There’s a short survey coming your way, tell us what you think!