Gen 3 heat link

[Ianjack2]

Does anyone know how long a response usually takes from nest as my heat link has stopped working and understand this is a common fault with them sold around 2 years ago? I need a replacement ASAP, and can't even buy one without new stat.

[DannyJ]

Call Google support directly and they’ll send you a new heatlink if your unit is still under warranty. If you’re from the UK the number is +44 808 169 2307. 

[CristianC]

Hey @Ianjack2,

Thanks for reaching out. If you've reached out via phone, someone should ring you back in 24 - 48 hours. Do you have a case number for your interaction with Google Nest support? I can search for your case and give you an update. 

[Ianjack2]

No case number I'm afraid any idea why?

[CristianC]

No worries, I'll look into it for you. Is the email linked to your Nest account the same on as the email address on your community profile?

[Ianjack2]

It is yes

[CristianC]

I couldn't find a case under this email address, but I just sent you an email so I can open a case for you. 

[CristianC]

Hello again. Just checking in. Did you receive my email?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.