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Goggle nest

Brandiburn1980
Community Member

I accidently deleted my google nest from the app. The nest has a pin and the pun is not working.  How so I reset the whole system 

6 REPLIES 6

David_K
Diamond Product Expert
Diamond Product Expert
  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@David_K, thanks for the help!

 

@Brandiburn1980, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

Yes I still need help

EdwardT
Community Specialist
Community Specialist

Hi Brandiburn1980,

 

Thanks for letting us know. Have you tried the steps that davidking posted? Let us know if you see the PLIST file so we can continue with the next steps.

 

Thanks,

Edward

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

 

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

 

Thank you for your help, Edward.

 

Regards,

Ryan 


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan