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Google Home App - Nest Thermostat goes offline but it's not

PLS
Community Member

‎03-25-2022 06:46 AM

I have a Nest Thermostat Model # G4CVZ mfg date 10/2020.  I also have the Google Home app on my Iphone 8 and the Nest thermostat is attached to this app.  There have been no problems with the Nest working/connecting with my home wifi.  However, my Google Home app often says that my Nest is offline when it is not.  The thermostat says that the battery is good and that I have strong wifi connectivity.  The only way to get the app to work is to physically reset the Nest thermostat.  Any suggestions?  

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2 REPLIES 2

FedUpWithNest
Community Member

‎03-26-2022 12:37 AM

I also have this issue. After hours spent on the phone and replacing my router twice, changing ISP and everything else... Google have eventuslly told me its a fault with my nest thermostat and i need to buy a new one at full price. Unimpressed is not the word!

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PLS
Community Member
In response to FedUpWithNest

‎03-26-2022 05:48 AM

Not quite the answer I was looking for!  Thanks for responding.  Any others out there with the same problem?

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