Nest is sending security code on app to old email address, how do I change it to a new email address

[DermotD]

Nest is sending security code on app to old email address, how do I change it to a new email address also when I go in to the nest app on the actual thermostat it says it already has an account.  Help!!!!

[MelbaDT]

Hey DermotD, 

Thanks for reaching out and sorry for the delayed response. 

You first need to reset the account connection settings of your Nest thermostat so that it would be disassociated with your old Nest account. Once done, you should have the option to proceed with the setup to your new email account. Check this link for the steps: https://bit.ly/3riP5Dp

Hope this helps. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in if you still need help with this. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba