Google Home app not showing energy history

[AtifKh]

Energy history is not showing on Google home app whereas I can only see 10 days history on nest app. Issue started appearing when I reset the thermostats 

[zoeuvre]

Hi AtifKh, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

What type of Nest Thermostat do you have? It will help us identify the next steps you should take.

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

[AtifKh]

Hi Zoe,

Apologies, I was away for a few days. I am using 2 x NEST thermostat, details are below. 

Thermostat1:

Model	Display-3.6
Backplate model	Backplate-5.4
Serial no.
Software	6.2-27
Updated	May 4, 2022 7:46 PM
Last contact	Just now
Battery	3.92 volts

Thermostat2:

Model	Display-3.6
Backplate model	Backplate-5.4
Serial no.
Software	6.2-27
Updated	May 4, 2022 4:32 AM
Last contact	Just now
Battery	3.92 volts

[Markjosephp]

Hello everyone,

I appreciate your help here, Zoe.

We're sorry for the late reply, and thanks for the update, @AtifKh. We are aware of this rare issue of being unable to see any usage when viewing your Nest Thermostat Energy History in the Google Home app. This issue has been mitigated, and the feature should work as intended, as this usually happens if the thermostat goes through a non-orderly restart at some point in the day. A non-orderly restart simply means the thermostat wasn't restarted properly by going to its settings.

Resetting the thermostat to default might cause the history logs to not appear in real time. How's it going? I know it has been a few weeks; let us know if you have more questions.

Best,
Mark