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WiFi connection lost

Bcrawford9611
Community Member

‎08-27-2023 07:42 AM

Nest lost connection to router that has weak signal. Says it’s no connected to WiFi. Trying to setup again to connect to my stronger connection WiFi. When performing setup to use stronger connection iPhone says it cannot find nest thermostat device. Pardon my ignorance but if nest thermostat was last connected to weak connection and is not connected I can’t reach it to change it to set it back up again on different strong WiFi connection. 

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Markjosephp
Community Specialist
Community Specialist

‎09-29-2023 10:59 PM

Hello Bcrawford9611,

I'm sorry for the late response, and I appreciate the steps you have taken to reconnect your Nest Thermostat to a stronger connection. I wanted to ensure that everything was covered here.

I did find a helpful article with some troubleshooting steps on how to change the Nest Thermostat Wi-Fi network. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Mark

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