Google Nest Learning Thermostat Wifi5 error

[bmyertekin]

Hi there,

I am having issues with my Google Nest Learning Thermostat connecting to wifi.  It worked without an issue for 5 months now it is giving a Wifi5 error.  How can I contact customer suppport to claim warranty, I saw many people having similar issue.

THanks for your help, appreciated.

[David_K]

Here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[bmyertekin]

Your link goes into a dead end loop never shows contact info so it sucs:(

[Patrick_Caezza]

@bmyertekin 

How do you have it wired?

Is there a C wire?

[Jenelyn_O]

Hi there,

Thanks for reaching out. Were you able to get in touch with one of our phone support? Please keep us posted.

I appreciate your help, @David_K and @Patrick_Caezza.

Best,

Jenelyn

[bmyertekin]

What phone support? None of web available numbers work? It says there is a case assigned but no progress.  Can you provide contact info so I can talk to somebody in person.

there are many customers having same wifi issue, only way to correct is to send anew device in many cases also failed or refund.  I will take refund option.

thank you. 
-Yalcin Ertekin

[bmyertekin]

No c wire charges ok 

[Jenelyn_O]

Hey bmyertekin,

Thanks for the update. I'm sorry for the trouble. Google Nest no longer has a phone number to call on, but we have a better and free way of how you'll get in touch with our support team. Please click this link then follow and answer the prompt there to get a representative. 

Let me know how it goes.

Best,

Jenelyn

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.
 

Thanks for the assistance here, Jenelyn.

@bmyertekin, I'm sorry to hear that you're having trouble reaching out to our support team, as we no longer have a direct phone number, but we indicated it on our Help Center Contact Us Form. If the phone won't work, you can try our chat channel for real-time support as well.

Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Mark

[Markjosephp]

Hi bmyertekin,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark