Google Nest Tech Support Number

[pingchunmoy]

1 (888) 525-3050.  Is this a valid tel no for Google Nest Customer Support.  I think I got scammed. This is the number I found online. But, when I reached a person who identified himself as a “Google nest technician”, I explained that my nest learning thermostat could not connect. Without asking any questions, he said this was a software, malware issue and that a technician would have to work on it and it would cost $89. He took my credit card number, address, phone number, etc. I got a return call 10 minutes later from a 866 number. Both persons had eastern European accents, at which point I got suspicious and froze my credit card.  Any thoughts? 

[MplsCustomer]

@pingchunmoy 

To the best of my knowledge, Google Nest does not publish a Support phone number. The only way to reach Support is to start with the "Contact us" link below. On the "Resources" page, just click on "Next step" without selecting any of the Help topics, to get to the page with contact options (phone or chat).

https://support.google.com/googlenest/gethelp

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the trouble this has caused you. Google Nest no longer has a direct phone number to avoid customer fees. You can visit the link provided above to follow the prompt there and get support over the phone. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi pingchunmoy,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey pingchunmoy,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn

[pingchunmoy]

Does Google actually do anything about the false and misleading “Google nest tech support numbers“ that are posted on the Internet?  They should try to do something so that people, like me, do not get misled into calling up a number where they deceive you into thinking it is Google tech support, and taking money from you to refer you to a third-party vendor.

[Jenelyn_O]

Hi there,

Thanks for letting us know — I've let the right folks know.

Kind regards,

Jenelyn

[kelanfromgoogle]

Hey there,

As @MplsCustomer  mentioned, if you’ve searched the community and still need help with an issue you can visit https://support.google.com/googlenest/gethelp

To better understand common Google scams you can visit this page on the Google Help Center: https://support.google.com/faqs/answer/2952493?hl=en

And if you believe you’ve been scammed, this section from the FAQs provides some helpful suggestions. https://support.google.com/faqs/answer/10123027?sjid=4945493030403341435-NA

I’ll highlight the three Golden Rules here:

• Slow it down - Scams are often designed to create a sense of urgency. Take time to ask questions and think it through.
• Spot check - Do your research to double check the details you are getting. Does what they’re telling you make sense?
• Stop! Don’t send - No reputable person or agency will ever demand payment or your personal information on the spot.

If you have a specific question we can help with, please let me know or create a new topic on the community!

Thanks,

Kelan